Insufficient Amount of Filament at the End of Print (Bowden Printers)

If you are using a Bowden printer, the tube length is not accounted for in your printer settings.

Measure the distance from the filament feed to the tip of your hot end.

Add on 10-20 mm on to this value for assurance.

This length can now be added to your printer profile in Canvas or to Slic3r/PrusaSlicer.

From Canvas's main screen click the Menu button (top left corner).

If you have not set up your printer, create a new profile by clicking New Printer. Follow the prompts.

Click Edit Printer > Extruder. Enter your measured length under Bowden tube length.

If you still find that Palette is producing insufficient filament to finish your prints, take the following steps:

Re-calibrate your extruder, using a guide such as this one. Check your pings for under/over-extrusion as well

Test your encoder in X-ray mode.

Do a factory reset of your Palette before retesting

Contact us at support@mosaicmfg.com if the issue persists