False Manufacturer Warranty, Poor Customer ServiceMy Palette 2S Pro was defective from the factory. Ping/Pong errors, not measuring extruded filament correctly,...
Answer to "My palette 2 is not initializing"Having the exact same issue. This thing is junk. From the factory it had faulty parts. Took for ever to get replacement parts, replaced them, and now it wont even get passed initializing. Their “new” parts made the problem worse and bricked my machine.
Answer to "Weirdness with Pings. Encoder Problem?"The lack of support is disturbing to say the least. I have a 2s pro myself with the exact same issues, and a 3 pro on preorder that I'm ready to cancel. They don't seem to support their product at all which considering the high price tag youd think these would come with support and be pretty trouble free. The 2 year warranty is useless if they don't actually support or back it up. Luckily I just got it a few weeks ago so I can file a claim with my credit card company and get my money back that way since they refuse to support or honor their warranty.