Jonny Yeu

Is Palette 2 (Pro) and CANVAS Hub compatible with AstroPrint?

Do I need to buy the CANVAS Hub with Palette 2?

Can CANVAS Hub be used with OctoLapse?

Are Palette 2 and CANVAS Hub compatible with OctoPrint?

Are Palette 2 (Pro) and CANVAS Hub compatible with MatterControl?

Why is there not enough filament at the end of my print?

Which slicer programs can I use with Chroma?

Where can I find the Chroma software?

What is the difference between CANVAS and Chroma?

Can CANVAS be used locally?

Sorry to hear that you are experiencing this issue. If you need to cut another tube, please email us at support@mosaicmfg.com and we can have replacements sent free of charge. It's tough to provide premade profiles as different brands and combinations can require different combinations. The default (0,0,0) was set with Mosaic PLA, but we do suggest splice tuning if you're using any other brand(s) of filament. We have a chart which shows the best starting values, but it's still best to run splice tuning to ensure that splices are between 1.65-1.85 mm, and to double check that you've updated your Material Profiles properly: mm3d.co/p3-splicetuning

Hey Jen, would you mind clearing your cache and cookies and try again? Also, which browser are you using?

Hey CBor42, you should be able to connect via the Micro-USB port. The Palette package would include a USB A-Micro cable that you can use to connect the two devices together. You can then follow the steps here: mm3d.co/p3-firstprint

Hey Grunt, yes, we would be compatible with this setup.

Hey Sebastian, sorry to hear that you're having these issues. To address your points: (1) We've had users who experience this issue dehydrate their filament before use in order to help avoid breakages in the filament. We try to reduce any sharp bends within Palette's filament path, and in our experience, the brass retainer should help the filament enter the tube rather than cause any issues. If you have any videos of your unit feeding filament through, that would be helpful. (2) Which version of Palette's firmware are you using? We did have some Prusa firmware issues in the past, but these have all been fixed in the latest firmware release (v22.08.11.0). I'd also suggest visiting the P2PP Facebook group as Tom Van de Eede, the creator and one of our FB mods, is quite present there. (3) Have you run an extruder calibration recently? When printing in a single filament, slight underextrusion wouldn't be obvious as the model contains only one color/material. However, this slight underextrusion would cause...

Hey Sebastian, the spare parts are listed on the Getting Started guide, you can find a copy here: [document: P3P GSG] Usually, they're located under the foam in a white box next to the power supply.

Hey @poorskeleton, please ensure that you have a Palette on Accessory mode selected on the main slicing screen:

Hey Evan, our team is aware of this issue and we are looking to create better print time estimates on both Palette and Canvas.

Hey Charlie, I would suggest lowering your Gap Fill under Extrusion:

Hey Brent, sorry to see that this occurred. Please send me an e-mail at jonny@mosaicmfg.com with your mailing details and I’ll have a replacement sent to you free of charge.

Hey Chip King, send us an e-mail at support@mosaicmfg.com and we can look into this issue for you.

Hey Barry, you should be able to CTRL + Click and select Open in order to bypass this message. You should also be able to override this in your System Preferences.

Hey Justin, our first Palette units were all Accessory mode, and we just introduced Connected mode in our previous iteration, Palette 2. We use a system called Pinging and Ponging, and you can read more about how this works here: mm3d.co/ping-pong

If you have any other questions or concerns, please let us know or send us an e-mail at support@mosaicmfg.com and we'd be happy to help.

Yes, this list was recently updated. We have many users that use Ender 3's with their Palette, and we also have one in the office that we use for content. If you're having issues, please feel free to reach out to us at support@mosaicmfg.com and we'd be happy to help!

Hey there, you would connect your extruder clip to your printer's extruder, then ensure that you don't have a Bowden tube length in your printer profile.

Hey Paul, no, they are different tubes.

Hey there, we are compatible with the Smart Pro. We don't have a preset profile for this printer, but you can use the CR-10 profile, then make changes to the physical differences (Bowden tube length, bed dimentions, etc.)

Hi Michael, would you be able to share some more information about the issues that you're seeing? Chris's issue related to the LO: mm3d.co/lo-hm

Hey Jusitn, we are compatible with these printers in Accessory mode. Currently, you'd only be able to use one extruder at a time with Palette.

Hey Brian, yes we're compatible with this printer.