I have my Palette 3 Pro and it was working well. However, nothing has changed in my setup, and now Canvas cannot send slices directly to Palette 3 Pro. I'm able to connect and use the controls (move in the x/y/z, view camera, start print that's already on memory), but on any existing or new projects, when I click on Send to Palette, I get a red popup over the button saying "Device Error: 500".
I know 500 code means there's a server connection error, but there does seem to be a connection if I can control the printer and palette from canvas3d.io website. Please let me know if there's anything else you need to help me with this issue. Thank you!
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Edit: My mistake, I can properly send previously working projects to the palette, but not any new projects.
Things I have tried:
Disconnecting and reconnecting Palette to Canvas Account
Clearing Cache and Cookies
Using a different web browser
Using a different wifi
I have my Palette 3 Pro and it was working well. However, nothing has changed in my setup, and now Canvas cannot send slices directly to Palette 3 Pro. I'm able to connect and use the controls (move in the x/y/z, view camera, start print that's already on memory), but on any existing or new projects, when I click on Send to Palette, I get a red popup over the button saying "Device Error: 500".
I know 500 code means there's a server connection error, but there does seem to be a connection if I can control the printer and palette from canvas3d.io website. Please let me know if there's anything else you need to help me with this issue. Thank you!